Your data, in plain words
What you share with us is used for one thing: running your kaki for your business. Here's exactly what we keep, where, and who can see it.
Kept in Singapore
Your business data is stored on our servers in Singapore.
Your own private space
Each business gets its own separate database. One business can never see another's.
Locked up
Everything travels encrypted (https). Passwords, connection keys and uploaded files are encrypted where they're stored.
Yours to take or delete
Download everything, or delete your business for good, from your page at any time.
What we keep
| What | Why | How long |
|---|---|---|
| Your answers to our guide | To work out your plan and set up your kaki | Deleted after 30 days if you don't sign up |
| Files you upload while signing up (menus, price lists) | To read what you sell | Deleted after 30 days (what we read from them stays in your plan) |
| Your business details: what you sell, prices, policies | So your kaki gives the right answers | Until you delete your business |
| Orders, receipts, expenses and the lists your kaki makes | That's the work it does for you | Until you delete your business (and in your own Google Sheet, which is yours) |
| Chat messages with your customers | To reply in context | Deleted automatically after 90 days |
| Emails you forward to your Kakis address | So your kaki can sort them and write replies | Held encrypted until your kaki collects them; removed from our side after 7 days |
| Replies waiting for your OK | So nothing is sent without you | Removed from our side 7 days after you decide |
| Your email, and your Telegram chat link | To sign you in and send you your kaki's messages | Until you delete your account |
Who can see it
- You (and anyone you add as an owner).
- House of Kakis staff, only to set up, fix or support your kaki. Changes made from your page, and our checks and approvals, show up under "What's happened" on your page.
- We never sell your data or use it for advertising, and we never use one business's data for another.
The AI
Your kaki uses Claude, an AI made by Anthropic, through Anthropic's business service. Messages and files your kaki works on are sent to Anthropic to be processed, which can be outside Singapore. Under Anthropic's business terms, your data isn't used to train their AI. The AI only sees your own business's information, and it's set up never to share your costs, suppliers or other private details with customers.
If you choose "Continue with Google", we ask for the smallest access Google offers: we can open only the Google Sheet we create for you, never the rest of your Google Drive or your email. You can remove our access any time at myaccount.google.com/permissions.
Email, Slack and Google Calendar
- Email: you forward only the emails you choose to your own Kakis address. We never log in to your mailbox. Replies go out only after you tap Send, from our address in your business's name, and answers come back to you.
- Slack: our app can post only in the one channel you pick. It can't read your messages.
- Google Calendar: we make a calendar for your bookings and share it with you. We can't see your other calendars.
- Disconnect any of them from your page at any time.
Telegram and your customers
Your kaki talks to you through the House of Kakis Telegram bot, and to your customers through your own bot (when you connect one). Customers who reply STOP never get promotions again. Nothing is sent to your customers until you switch your kaki on, and replies start as drafts for you to approve.
Your rights (PDPA)
- Download all your data from your page: kakis.sg/app → Your data → Download everything.
- Delete your business: your page → Delete my business. Your kaki stops, and its data and backups are erased.
- A customer of yours wants their data deleted? Tell us and we'll do it.
- Questions, or to reach our data protection officer: hello@kakis.sg.
Last updated October 2026. We'll tell you before we change anything important here.